Terms & Conditions
The 10 Peace of Mind Guarantees, in Full
The full written terms behind every guarantee we offer on qualifying kitchen and bathroom remodeling projects. Read them here, ask us anything, and know exactly what your signed agreement covers before work begins.
At a Glance
Jump to a Guarantee
Tap any guarantee below to read its full terms further down the page.
Full Written Terms
The Detail Behind Every Guarantee
Each guarantee below expands on the summary you have already seen on our site.
Guarantee One
Price Assurance Guarantee
If, within 30 calendar days after signing your agreement, you provide Payless Kitchen & Bath with a bona fide written estimate from another contractor for materially comparable products, installation, and services at a lower price, we will review the estimate under this guarantee.
To qualify, the competing estimate must be current, written, itemized, identifying a valid company with an active license, and based on substantially equivalent project scope, quantities, products or product quality, installation requirements, warranties, and services.
If the competing estimate qualifies under these requirements, Payless Kitchen & Bath will match the qualifying comparable price and provide the additional $500 benefit offered under the applicable promotion or guarantee terms.
Not considered directly comparable: estimates involving materially different products, quantities, installation methods, project scope, warranties, financing terms, promotional conditions, incomplete bids, or services.
Guarantee Two
Timeline Guarantee
Payless Kitchen & Bath guarantees completion of qualifying contracted work within the completion timeline stated in the client’s signed agreement, subject to written amendments, approved change orders, and contractually permitted extensions.
If completion is delayed beyond the applicable contractual completion date solely because of circumstances for which Payless Kitchen & Bath is responsible, the client may receive a $50 credit for each qualifying day of delay, up to a maximum total credit of $500.
The project timeline may be adjusted for client-requested changes, client-caused delays, permit or inspection delays, concealed or unforeseen site conditions, unavailable or delayed special-order materials, events outside our reasonable control, or other circumstances permitted by the written agreement or applicable law.
Guarantee Three
No Sign, No Pay Guarantee
Our project process may include phase or milestone walkthroughs that provide clients an opportunity to review completed work before the corresponding progress payment is collected, as provided in the project’s written payment schedule.
Where a walkthrough or phase sign-off is required, the client will have an opportunity to identify concerns relating to that phase before signing the applicable walkthrough documentation.
Guarantee Four
Lifetime Product Warranty Guarantee
Qualifying products and materials installed by Payless Kitchen & Bath are covered by the applicable written manufacturer warranty and, when expressly provided, any separate written product or material warranty identified in the client’s agreement.
Manufacturer warranties are subject to the manufacturer’s eligibility requirements, exclusions, remedies, claim procedures, transferability rules, and warranty duration.
Guarantee Five
Lifetime Workmanship Guarantee
Payless Kitchen & Bath warrants qualifying installation workmanship against covered defects for the warranty period stated in the applicable written agreement or workmanship warranty.
This guarantee applies to covered defects resulting from qualifying installation workmanship performed by Payless Kitchen & Bath or authorized installation personnel.
Unless otherwise stated in the applicable written warranty, coverage does not extend to ordinary wear and tear, misuse, abuse, neglect, failure to maintain the product, alterations or repairs performed by others, structural movement or failure, unrelated water intrusion, product defects covered separately by a manufacturer, or other excluded conditions.
Any reference to “Lifetime” workmanship coverage is subject to the definition, eligibility requirements, exclusions, and duration stated in the applicable written warranty.
Guarantee Six
First Quality Product Guarantee
Products and materials supplied by Payless Kitchen & Bath will be new and first-quality unless a different condition is specifically disclosed and agreed to in writing.
We do not intentionally represent used, second-hand, or materially defective products as new first-quality materials. Products and materials will conform to the specifications identified in the client’s written agreement, subject to normal manufacturer tolerances and approved substitutions.
Where applicable, regulated composite wood products supplied for the project will comply with applicable formaldehyde-emission requirements in effect at the time of sale.
Guarantee Seven
True Price Guarantee
The contract price stated in the signed agreement is the price Payless Kitchen & Bath will charge for the agreed scope of work, subject to any authorized written change orders and any other price adjustments expressly permitted by the client’s written agreement or applicable law.
The contract price will not be increased merely because Payless Kitchen & Bath underestimated the ordinary labor or materials required to perform the originally agreed scope.
If the client requests additions, upgrades, substitutions, modifications, or other changes to the contracted work, any resulting adjustment to price or schedule will be documented as required by the written agreement and applicable law.
Additional work arising from concealed or unforeseen conditions, code requirements, hazardous materials, structural conditions, or other circumstances not reasonably included in the original scope may also require a written change order or other written authorization when permitted by the agreement and applicable law.
Guarantee Eight
Project Coordinator Guarantee
Each qualifying project will be assigned a designated Project Coordinator who serves as a primary point of contact and helps guide the client through applicable stages of the project.
The Project Coordinator may assist with communication, scheduling, documentation, project updates, and coordination between the client and applicable company departments.
Guarantee Nine
Installer Professionalism Guarantee
Payless Kitchen & Bath requires installers performing qualifying work to meet applicable company qualification, training, screening, and professionalism requirements for their assigned responsibilities.
Installers are expected to treat the client’s home and property respectfully, maintain professional conduct, and follow applicable company installation, safety, and jobsite standards.
This guarantee represents a commitment to professional conduct and workmanship. No training, qualification, or screening process can eliminate every possible risk or predict every individual act or circumstance.
GuaranteE ten
Property Protection Guarantee
Payless Kitchen & Bath will take reasonable precautions to protect the client’s home and property while performing contracted work and will follow applicable jobsite protection and cleanup procedures.
If Payless Kitchen & Bath or personnel for whom it is legally responsible cause physical property damage while performing contracted work, the matter will be evaluated and addressed in accordance with the client’s written agreement, applicable law, and any applicable insurance coverage.
Any reference in marketing materials to a specific insurance amount describes an applicable insurance policy limit and does not represent a guaranteed payment to a client. Insurance claims remain subject to the applicable policy’s terms, coverage, limits, exclusions, deductibles, and insurer determination.
This guarantee applies to protection relating to the contracted project and does not mean that every portion of the client’s home will be repaired, replaced, upgraded, or improved beyond the agreed scope of work.
The Fine Print
General Terms
How the 10 Peace of Mind Guarantees fit alongside your written agreement and manufacturer warranties.
These 10 Peace of Mind Guarantees supplement the client’s written agreement and applicable written manufacturer warranties. They do not expand the contracted scope of work or create coverage for products, services, work, conditions, or damages not otherwise covered by the client’s agreement or an applicable written warranty.
- Eligibility is limited to qualifying projects and qualifying work contracted directly with Payless Kitchen & Bath.
- Guarantees are subject to the scope, specifications, payment terms, exclusions, warranty provisions, and other terms contained in the client’s written agreement.
- Manufacturer warranties remain subject to the manufacturer’s own written terms, exclusions, eligibility requirements, and claim procedures.
- Any required changes to scope, price, materials, or schedule must be documented in accordance with the written agreement and applicable law.
- Guarantees are not transferable unless the applicable written warranty or agreement expressly provides otherwise.
- Nothing on this page is intended to waive or limit any right or remedy that cannot legally be waived or limited.
- If a promotional summary conflicts with the applicable signed agreement or written warranty, the signed agreement and applicable written warranty control to the extent permitted by law.
Ready When You Are
Have a Question About These Terms?
Talk to a project consultant. We will walk you through anything on this page and how it applies to your project before you sign.